Shipping Policy

Shipping policy

Thanks for shopping with Aledo. Below you’ll find our shipping timelines, delivery options, and important details.

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). During high-volume periods (sales, holidays), processing may take a little longer.

Shipping Destinations

We ship worldwide.

Shipping Rates

Shipping costs are calculated and displayed at checkout.

Estimated Delivery Times

Delivery times are estimates and begin after your order is processed.

Standard Shipping: 7–12 business days

Please note: carrier delays, weather, peak season, and customs processing (for international orders) may affect delivery times.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Tracking updates may take 24–48 hours to appear after dispatch.

Address Accuracy

Please ensure your shipping address is correct at checkout. If an order is shipped to an incorrect address provided at checkout, we may not be able to replace or refund it.

Lost, Stolen, or Missing Packages

If your tracking shows “Delivered” but you haven’t received your package, please check with neighbors, your building reception, or your local carrier first. If you still can’t locate it, contact us at info@aledo.com and we’ll help you with the next steps.

Damaged Items

If your order arrives damaged, please email info@aledo.com within 48 hours of delivery with your order number and clear photos of the item and packaging. We’ll assist you as quickly as possible.

Customs, Duties, and Taxes (International Orders)

International orders may be subject to customs fees, import duties, and taxes determined by your country. These charges are the customer’s responsibility and are not included in the item price or shipping cost.

Contact Us

If you have any shipping questions, reach out anytime at info@aledo.com.